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London Market Claims Handler
Salary
{Advertised Salary}
Location
UK
Mergefield Title
{Mergefield Value}
Mergefield Title
{Mergefield Value}
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Pro has an exciting opportunity to join the Insurance Services Property and Casualty Claims team and take ownership of a varied portfolio of international claims. We are looking for a Claims Handler who combines sound judgement, clear communication and a commitment to delivering an excellent service.
This hybrid role offers the opportunity to work from home and one of our UK offices and will require travel to Gloucester, London and client offices when needed.
Key Accountabilities & Role Requirements:
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Take ownership of live claims from initial notification through to resolution, including high-value and complex cases.
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Handle both direct insurance and reinsurance claims.
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Manage claims arising across a broad range of territories, including the USA, Europe, South America, Australia and Asia.
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Build effective working relationships with clients, brokers, experts, colleagues and other claims agreement parties.
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Apply relevant legal, regulatory, litigation and procedural requirements across different lines of business.
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Deliver consistently against agreed service-level requirements and clients’ internal reporting standards.
Skills & Competencies Required
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Knowledge of Lloyd’s and London Market practices is desirable, although not essential.
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The ability to interpret policy language accurately and consistently.
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A working knowledge of the legal, regulatory, litigation and procedural requirements relevant to different lines of business, would be beneficial.
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Experience of acting on recommendations from technical claims audits and contributing to continuous improvement in claims handling.
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A proactive, solutions-focused approach, with the ability to think laterally and identify better ways of working.
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Knowledge of Energy and Marine classes is desirable; experience in Property, Casualty, Aviation or Political Risk would also be valuable.
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Excellent organisational and time-management skills, with the ability to meet client SLAs.
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The motivation to work effectively both independently and as part of an office-based or remote team.
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Excellent written and verbal communication skills.
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A conscientious, positive and enthusiastic approach, with the ability to build strong relationships with colleagues and clients.
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An interest in claims handling and a desire to learn and gain experience.
By submitting your personal data to Pro and by using our website, you give your consent that all personal data you submit as part of your application may be processed by us in the manner and for the purposes described in our HR applicant privacy policy. For further information, please refer to our Data Protection Policy, a copy of which can be requested from Pro HR.
The Company
Pro is a specialist outsourcing and consulting company focused solely on the insurance and reinsurance industries.
We work with clients to identify changes needed to improve their business processes, minimise operating overheads and implement the controls required to meet new regulations, delivering tailored solutions to meet clients’ needs.
Our UK offices are in Gloucester, Glasgow, Liverpool, Horsham and central London. We are also a global company with offices in the United States, Cologne and Unna (Germany) and Argentina. We also operate a hybrid working model so you can work at home and in the office.
We provide expert support in the areas of underwriting, claims management, financial and technical accounting, and risk and auditing, utilising the best technology available on the market and adopting a proactive approach.
Pro Values
With integrity at the heart of every decision, we focus on what will add most value.
We are curious, creative and insightful. We are not afraid to evolve.
We are inclusive. We help each other and our clients to shine.
We bring drive and enthusiasm to our work.
Benefits
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Published
Not PublishedClosing
in X days
{Expiry}
