Healthcare
Life assurance
Pension scheme

Team Manager

Salary {Advertised Salary}
Location Gloucester
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Team Manager 

Pro currently has an exciting opportunity to join its Risk Capture team as a Team Manager.  

The job holder will manage a Client Team of upto 15 FTE and be responsible for meeting all Client service levels, deliverables and deadlines. 

This is a permanent role managing a team based in our Gloucester office, working from the office and at home.

Main Duties and Responsibilities  

  • Management/leadership of 10 to 15 staff. 

  • Monitor KPIs and SLAs. Produce daily and weekly client reports, leading the weekly update calls. Arrange, drive and steer the Monthly and Quarterly Service Delivery and Client Governance meetings.  

  • Monitor and manage the contract P&L. Responsibility for the contract gross margin. 

  • Developing and building upon existing client relationships and being the main point of contact, dealing directly with clients in a collaborative and professional manner. 

  • Responsible for optimising team structure, staff development and associated objective monitoring through the appraisal process, including overall Team Performance and individual PD plans. 

  • Manage the recruitment process and deliver training to new members of the team. Review and produce detailed and robust training plans for in office and remote training 

  • Provide hands on technical Quality Control support to ensure the team is achieving client SLA’s. 

  • Contribute to new business projects and support pitches. Support consultancy projects. 

 Skills and Experience  

  • Strong leadership skills. Previous experience of managing a team of up to 10 FTE essential. 

  • Excellent technical skills and ability to prioritise the workload of the team to meet deadlines.  

  • Good corporate financial awareness and pro-active understanding of team utilisation, together with experience of using workflow tools to monitor, measure and act upon performance management information.      

  • Good understanding of London market systems and procedures. 

  • An understanding of Risk Capture Underwriting market and processes essential.   

  • Minimum 5+ years’ experience in a similar role in the (re)insurance market. Within a Service Provider or an operations leadership role within a Managing Agent desirable. 

  • Experience of various Underwriting platforms and document management systems is desirable.  

  • Excellent communication and people management skills essential. 

  • Strong experience in working with Microsoft packages including Excel and PowerPoint. 

  • Essential to be able to maintain a conscientious, positive and enthusiastic approach to work, maintaining good working relationships with colleagues and clients. 

Pro is a global business and consulting company focused solely on the insurance and reinsurance industries.  We are based in financial centers around the world including offices in Gloucester, London, Zurich, New York and Buenos Aires.  If you have the skills mentioned above and are looking to build your career with part of a Global business, then send in your CV and one of the recruitment team will be in touch.  

The Company

Pro is a specialist outsourcing and consulting company focused solely on the insurance and reinsurance industries.

We work with clients to identify changes needed to improve their business processes, minimise operating overheads and implement the controls required to meet new regulations, delivering tailored solutions to meet clients’ needs.

Our UK offices are in Gloucester, Glasgow, Liverpool, Horsham and central London. We are also a global company with offices in the United States, Cologne and Unna (Germany) and Argentina. We also operate a hybrid working model so you can work at home and in the office.

We provide expert support in the areas of underwriting, claims management, financial and technical accounting, and risk and auditing, utilising the best technology available on the market and adopting a proactive approach.

Pro Values

We commit concrete actions and do what we promise.

With integrity at the heart of every decision, we focus on what will add most value.

We are curious, creative and insightful. We are not afraid to evolve.

We are inclusive. We help each other and our clients to shine.

We bring drive and enthusiasm to our work.

Benefits

Healthcare

For yourself (you can add family members on at additional cost).

Life assurance

you will receive a death in service benefit equal to 4 times your salary.

Holiday

25 days plus bank holidays and discretionary day off for your birthday.

Training & Development

we have inhouse Learning and Development team that will support you, giving you the tools to succeed.

Employee referral scheme

Staff bonus for introducing a candidate that we employ as a result of that introduction.

Pension scheme

Company pension contribution up to 10%.

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Published

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Closing

in X days

{Expiry}